Frequently Asked Questions

How fast are orders shipped?

Non custom orders are shipped twice a week (unless otherwise notified). Once your order is placed you will receive an order confirmation email and once your order is shipped you will receive a shipping email with tracking. We use Australia Post for our shipping. Custom orders are shipped once fully signed off and paid for in full.
Do you ship worldwide?

Yes, we do. Please contact us for details.
What is your return/refund policy?

We don't refund for a change of mind. We pack our works with the utmost love and care so they arrive safely, however if your item arrives damaged please contact us to discuss.
Do works come framed?

No, they do not come framed. I use deep edge canvas and paint all four sides to give it extra dimension. The gouache paintings will come rolled and safely packaged for postage in a tube.
Do you offer payment plans?

We offer PayPal and Afterpay so you are able to pay your purchase off in instalments.
An artwork I want is sold, can I get another one similar?

Yes you can. Please contact me with the details and a similar one can be organised. Allow time (generally 2-3 weeks) for the new work to be created.
How to order a Custom work?

Please head to the Order a Commission page and fill out the order form. I will be in touch within 48hours to confirm your order and discuss your commission. If you have any questions email me at melbee@streetsofyourtownart.com.au
What is involved in a custom order?

Once your commission is confirmed, I will require photos of the premises to be painted and a 30% non-refundable deposit is also required before I begin work. After receiving the photos, I sketch out the image and send that to you for approval. Any changes/additions are best made here. Once the sketch is approved, the image is then drawn on to the canvas and painting begins. Once all colours are in, pen work begins to add in all the details and really bring the work to life. You will receive progress photos and correspondence along the way. Once completed, a final photo is sent for approval, the remaining amount paid and the work is then varnished, made ready to hang and shipped to you (or the recipient).
What is the cost of a custom artwork?

The cost for a 40cm x 50cm x 3.5cm acrylic canvas commission is $390. This includes all sketches, transferring to canvas, painting, pen work, any changes, varnishing, making ready to hang and shipping. Artworks generally take around 40 hours to complete from start to finish. When broken down, and the cost of shipping and materials added in, a commission (or general artwork) is pretty good value for money.
Is a deposit required?

Yes, a 30% non-refundable deposit is required. The remaining amount is paid on completion of the commission.
Do you offer payments plans?

We offer Paypal and Afterpay so you are able to pay your purchase off in instalments. Another great idea to lower individual costs is to get a group of friends and/or family and divide up the cost amongst everyone.
Can I get a different size commissioned artwork?

Yes, that is something I can arrange. Please contact me to discuss your requirements.